Conoptica Service and Support has a long tradition. Our systems are manufactured to last 15-20 years, and we have built a service organization to support this. The traditional service offer has been on-site visits at the customers’ facilities to do preventive maintenance, repairs and upgrades. And perhaps most important of all: Calibration. With the Conoptica systems, traceable measurements became readily available for the complete die geometry. To confirm that traceability, periodic re-calibration is required. For practical purposes, 12 months has been chosen as the calibration cycle, and it has turned out that this is a good fit for most systems.
The present Covid-19 pandemic has made it impossible for us to visit our customers physically, but the need for our services is still the same. We have therefore developed new service and maintenance offers to provide our customers with the technical assistance they need in this challenging time.
Whether you need the annual preventive maintenance, a system repair or upgrade, or a renewed calibration certificate, our service team is ready to receive your system in our facility in Norway.
Customers can either arrange the shipment themselves, or Conoptica can arrange everything for a small fee.
What is included:
For customers who are unable to ship their Conoptica systems to us for in-house service, we have the possibility to provide some temporary relief with our Remote System Check.
The check will take 1 – 2 hours and requires the presence of an English-speaking operator by the system and an operational internet connection.
What is included:
Other terms and conditions:
Note of Caution:
The Remote System Check should not be considered a substitute for a hands-on service. The remote can only address parameters adjustable in the system software. During normal service mechanical parts are also assessed, cleaned and adjusted to ensure optimal operation and minimal wear. This part can of course not be handled by the Remote Check. We recommend that all Conoptica Systems undergo annual preventive maintenance and calibration when at all possible.
If you’re depending on the Conoptica system in your daily business, sending it in for maintenance and service can be difficult without harming the production. To help our customers, we are renting our demo units for the period of service and shipment. This way you can keep your production up during the period of shipment and maintenance.
Rent is calculated per day, shipment is charged separately.
Do you have special needs that don’t fit well with our standard products? Don’t hesitate to contact us. We will find a solution to help you.
Please enter your name, company name and email address below and we will get back to you to find the best solution for your company.
Your email address and other submitted data will be stored on our servers and used to get in touch with you in matters regarding your Conoptica system(s). We might also send you the occasional marketing email related to your systems. We will never share any of your data with others for any reasons without obtaining your express consent. To have the data removed, just send an email and tell us.