Whether you need the annual preventive maintenance, a system repair or upgrade, or a renewed calibration certificate, our service team is ready to receive your system in our facility in Norway.

Customers can either arrange the shipment themselves, or Conoptica can arrange everything for a small fee.

What is included:

• Regular annual preventive maintenance, including minor spare parts.
• Repairs not including spare parts.
• Full calibration of mechanics and optics.
• Calibration Certificate with traceable accuracy specification.

Optional services:

• Upgrades and extensions. If you need a new controller, or if your measurement needs have changed and you need an extra objective, this can be provided during an Inhouse Service.
• Shipment support. If you don’t have the resources to arrange the shipment yourself, we are happy to do it for you.
• Shipment crate. Is your Conoptica crate lost? Don’t worry, we have one for rent.

For customers who are unable to ship their Conoptica systems to us for in-house service, we have the possibility to provide some temporary relief with our Remote System Check.

The check will take 1 – 2 hours and requires the presence of an English-speaking operator by the system and an operational internet connection.

What is included:

• A general health check of the system that can be checked remotely.
• Adjustment of light intensity and available optical parameters.
• Supervision of mechanical calibration and reference die measurement.
• Remote Check Report with system status and recommendations for future work and service.

Schedule:

• Available upon request within Norwegian business hours (8am – 4pm, CET).
• Session length is limited to 3 hours. Longer sessions are subject to an extra fee.

Optional Services:

• Sessions outside normal business hours are available for an extra fee.
• Follow-up sessions at a reduced rate.

Other terms and conditions:

• If the remote is interrupted by technical problems, Conoptica will offer 1 follow-up session at no extra charge.
• If the Remote Check Report recommends a hands-on service (at this time in-house service only), and such service is ordered within 5 days after the issue date of the report, 50% of the remote fee will be discounted on the Service Invoice.

Note of Caution:

The Remote System Check should not be considered a substitute for a hands-on service. The remote can only address parameters adjustable in the system software. During normal service mechanical parts are also assessed, cleaned and adjusted to ensure optimal operation and minimal wear. This part can of course not be handled by the Remote Check. We recommend that all Conoptica Systems undergo annual preventive maintenance and calibration when at all possible.