Wire & Cable Service Packages

Packages for Wire & Cable products

We offer two service packages for your Wire and Cable die measurement tools, allowing you to maximize performance and protect your investments so you continue to obtain the accuracy you require.

A 30% discount is available if you choose one of our two new service options within 13 months of the most recent inspection and recalibration.

Our new service packages are optional, giving you flexibility as well as peace of mind.

Calibration

What's included?

We take care of adjustments to light settings as well as calibration of field, optical and mechanical calibrations to keep your Conoptica tools performing at their best.

Full service

What's included?

In addition to a full calibration of your Conoptica tools, we provide cleaning and re-lubrication of mechanical parts and dust removal from mirror and optical elements. We will also replace any parts that are defective.

Servicing to maintain accuracy

Through extended use, the accuracy of our Wire and Cable die measurement tools can be reduced, even by a few μm (microns). Regular maintenance and servicing are important, so that you can ensure you continue to obtain the accuracy you expect from our solutions.

Cost-effective and flexible

All customers benefit from 12-months warranty. This can be extended easily and cost-effectively. To help you ensure reliable and accurate operation of your Conoptica system, we offer two key maintenance and service packages – full service, or calibration.

Ensure precision for your drawing dies

The new Conoptica calibration service packages apply to all units <10 years old. The full service option applies to all systems, except for the CP1000.

  • Optional – for new Conoptica equipment
  • Flexible – if you want a recalibration or full service within 13 months of the most recent inspection and calibration, we’ll give you a 30% discount
  • Practical – choose the service intervals that suit your business and the intensity with which you use our tools, or the precision and accuracy guarantees you make to your customers

Maintain
accuracy

All new Conoptica systems are calibrated so that their measurements conform to and are traceable to an internationally acknowledged standardization institute – the PTB (Physikalisch-Technische Bundesanstalt) of Germany.

Continuous
operation

All mechanical systems will break down – something that can happen sooner if they are not adequately maintained. Regular servicing extends the time between incidents – and it will also help in predicting which parts are likely to fail in the future.

Extend
system life

A Conoptica Wire and Cable measurement system can last for more than 20 years, if it is well maintained. Regular servicing will protect your device and extend its life, so that you can maximize the return from your investment.

Frequently Asked Questions

Are services mandatory?

Your Conoptica system belongs to you – you are free to choose if you want it to be serviced, or which option you prefer. We recommend regular services and recalibration, but it’s entirely your decision!

For a new instrument, properly maintained, there is no need for a service. If you need traceability, please purchase the calibration-only-option, which is available at a significantly reduced price.

If you don’t need traceability through your supply chain and production line and that the measurements you obtain are stable, then that’s fine. To ensure precision and accuracy, we do recommend an annual calibration visit.

Conoptica’s instruments are proven to provide outstanding service for more than 20 years – but to achieve that longevity does require service and maintenance, particularly as they age. So, by all means, defer any services, but bear in mind that it may become necessary. Regardless, it’s not mandatory.

Why do I need to pay for service?

At the start, you don’t. If you take good care of our instrument, it should run just fine for a few years without the need for a visit from a Conoptica engineer. Eventually though, in the same way you need service on your car, you also need to maintain your instrument. It contains parts that will wear down through use.

Think of your car. If you drive a lot, and never take care of your car, your service cost will also be higher. Very few people have cars for 20 years without a single service.

Your competitor tells us they never need servicing. Can this be true?

Well, it’s certainly true that, if you look after your instrument, you shouldn’t need a service very often. However, accuracy and calibration may well need to be checked and verified – after all, if you don’t validate instruments, how can you be sure that they are delivering the expected precision over an extended time period? And, if traceability matters, then it’s imperative to ensure that the accuracy of your instruments is maintained through time. That’s why we give you two options.

We need regular service to make sure the instrument is 100% reliable and traceable. Can you provide that?

Absolutely! We offer a 30% discount on regular services – provided that you keep ordering yearly services from us. So, we keep your costs low.

I need to document the validity of the measurements

We recommend that you arrange a yearly service visit from Conoptica – available at a 30% discount from our list price. Initially, these visits could simply be for the calibration-only service, although that may change the longer the instrument is in service.

When I order a service, what’s included?

Please refer to the table below.

Service type What’s included? What’s not included? Documentation Availability
Calibration Adjustment of light settings and related parameters as required. Check of field calibration and optical calibration and recalibration as required. Mechanical calibration and measurement of reference dies. Physical adjustments or corrections. Repair or replacement of defective parts. (Cover will not be removed). Calibration Certificate. Systems age 0 – 10 years (>5 years subject to approval*).
Full Service Full service. Cleaning and re-lubrication of mechanical parts. Dust removal from mirror and optic components. Replacement of defective parts. Full calibration as above. Spare parts. Calibration Certificate. Service Report with System Status. All systems.

What lead time do you have for a visit?

We plan our maintenance in trips covering a specific region at the time. We do this to keep the travel costs down. When your system is due for maintenance (every 12 months), our service department will contact you to inquire if you wish to have a revide visit from our engineer. If you haven’t heard from us when the expiry date of your calibrations certificate is coming close, please send an email to service@conoptica.com and notify us.

We have several Conoptica systems. Can we obtain a package that covers them all?

Yes you can. Contact us today for a quote. Service@conoptica.com.

Planned maintenance is one thing, but how quickly can I receive help if something unexpected happens?

If you had a service visit (any kind) within the last 12 months, we can be at your site within 5 workdays. Extra emergency costs will apply.

Learn more about our service packages

Ask Conoptica